Faq

What if I need to modify my order?

If you would like to modify your order and it has not yet been processed,  please email support@culturecultivation.com. Once your order has been prepped for shipping, it cannot be modified.

When I place an item in the shopping cart, am I guaranteed to receive the merchandise?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can click the ‘NOTIFY ME WHEN THIS PRODUCT IS IN STOCK’ link on the product page and sign up to receive restock notifications.

I received a damaged product. What should I do?

Please email us at support@culturecultivation.com. As soon as you receive your order.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases  by signing up for our newsletter or by following us on social media.

How can I check the balance on my gift card?

If you would like to check the balance on your gift card, email us at support@culturecultivation.com.

When will my order ship?

Orders ship within 2-3 business days, pending availability and credit card verification. During promotional periods, this may take up to 3-5 business days.

You will receive an email notification with tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact support@culturecultivation.com. Please note, we do not ship on weekends or holidays. For more information on our shipping policy, please visit our shipping page.

Do you ship to P.O. boxes?

Unfortunately, we are unable to ship to Post Office (P.O.) boxes addresses.

Will I have to pay GST/Sales tax?

For all orders shipped to destinations within India, GST is already calculated and included in the prices mentioned on the website. Orders will not be subject to any additional tax.

Where does my order ship from?

All orders are shipped from our warehouse in Noida, NCR.

I am placing an international order. Does the shipping cost include the customs, duties and/or taxes?

Customs, duties and taxes are not included in the item price or shipping cost. We ship all international orders ‘Delivery Duties Unpaid’ (DDU), which means any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.

My tracking information states that my order was already delivered but I have not received it. What does this mean?

Please email support@culturecultivation.com. We’ll do our best to resolve the issue as quickly as possible.

How do I return an item from my order?

Please visit our ‘Returns’ page to submit a return request. We accept items in new condition with the original tags attached for a full refund or exchange. You have 14 days from the date you receive your shipment to return your items.   

Can I return or exchange an item I purchased at another retailer?

We cannot accept items purchased at other retailers, as these items are subject to the retailers’ own return and exchange policies. We recommend reaching out to your retailer directly to discuss returning or exchanging your item.

Can I return sale items?

Typically Non-sale items abide by the 14 day window, though items marked sale cannot be returned or exchanged.

How do I know what size will fit me best?

Every product page has a ‘View Size Guide’ link where you can view specific measurements. We also include any notable call-outs in the ‘Details’ section of the product pages. If you have any other questions, please email support@culturecultivation.com and we will help you find your correct size.

How do I care for the items that I purchased?

Each style has special care instructions attached to the garment. Please follow these instructions carefully. If you have any questions regarding garment care, please reach out to us at support@culturecultivation.com.