If you are not 100% satisfied with your purchase from www.culturecultivation.com you can return or exchange your goods, provided we get them back in perfect original saleable condition, in the original packaging, with all tags attached. You are entitled to return your purchase within a period of 14 days, calculated from the day following the day on which you received the product in your capacity as a customer.
This applies for all products except for our gift cards, which are not refundable or exchangeable.
As our gift cards are a personalized form of credit, and differ from the products CULTURE CULTIVATION sells online, our return policy does not apply to gift cards. Gift cards cannot be returned or exchanged for cash or any other forms of payments, not even partially.
Typically Non-sale items abide by the 14-day window, though we will not accept "Sale" items for returns or exchanges. Our sale section will be labelled as "Sale" when these terms apply.
CULTURE CULTIVATION PVT. LTD.
C-32, Sector 6
Noida, U.P. - 201301
If case of wrong items shipped or they are not as described, you will be refunded the full amount, including the cost of any return postage.
For all other categories, once your return is received and inspected, refunds will be made to you as soon as possible via the original payment method and in any event within 14 days of our receipt of returned items; minus the cost of shipping. Depending on your bank or credit card company, it can take 5-10 business days to post the refund to your account.
Alternate option is to get refunded in the form Store Credit; in this case you will be refunded the full amount, including the shipping fees of the items returned.
We may make deductions from refunds to reflect any reduction in the value of the items, which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition.
Exchanges are shipped to you free of charge via the same shipping method used to place the original order.
You can exchange your items for a different size or color, subject to availability.
If you would like to exchange your items for a different style, please return your items for a full refund and place a new order.
Store credit is issued as a digital gift card valued at the refunded amount. You can apply your gift card to orders placed on culturecultivation.com until the remaining balance is zero.
All international orders are shipped ‘Delivery Duties Unpaid’ (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes levied by your destination country. We are not responsible for any parcels returned for unpaid customs fees and will not issue refunds under these circumstances. Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. If you have any other delivery questions please contact us at firstname.lastname@example.org.