When you buy products from www.culturecultivation.com, we accept items in new condition with the original tags attached for a full refund or exchange. You are entitled to return your purchase during a period of 14 days, calculated from the day following the day on which you received the product in your capacity as a customer.
This applies for all products except for our gift cards, which are not refundable or exchangeable.
As our gift cards are a personalized form of credit, and differ from the products CULTURE CULTIVATION sells online, our return policy does not apply to gift cards. Gift cards cannot be returned or exchanged for cash or any other forms of payments, not even partially.
Typically Non-sale items abide by the 14 day window, though we will not accept "Sale" items for returns or exchanges. Our sale section will be labeled as "Sale" when these terms apply.
CULTURE CULTIVATION PVT. LTD.
C-32, Sector 6
Noida, U.P. - 201301
In case of wrong item shipped, you will be refunded the full amount, including the shipping fees of the items returned.
For all other categories, once your return is received and inspected, your payment refund will be processed and you will be refunded the full amount (in the form of Store Credit) of the items returned, minus the cost of shipping. Depending on your bank or credit card company, it can take 5-10 business days to post the refund to your account.
Exchanges are shipped to you free of charge via the same shipping method used to place the original order.
You can exchange your items for a different size or color, subject to availability.
If you would like to exchange your items for a different style, please return your items for a full refund and place a new order.
Store credit is issued as a digital gift card valued at the refunded amount minus the cost of shipping. You can apply your gift card to orders placed on culturecultivation.com until the remaining balance is zero.